Technical Competencies
Object-oriented programming, Web Development, Mobile Development, Relational Databases, Software Testing, Project Management and Collaboration Software (JIRA, Trello, Slack)
functional Competencies
Agile Methodologies (Scrum, Kanban), Product Strategy, Customer Development, Product Roadmaps, Requirements Elicitation and Analysis, Story Mapping, User Research, Project Management
business skills
Active Listening, Facilitation, Conflict Resolution, Decision Making, Prioritization
Language proficiency
English (native fluency), Tagalog (native fluency), Spanish (limited working proficiency), Mandarin (limited working proficiency)
Education and professional training
[Certifications] Certified Scrum Master, Certified Scrum Product Owner, ITIL Foundation v3 2011, Registered Yoga Teacher-200
[Degree] University of British Columbia - BASc Computer Engineering with Commerce Minor
Professional Experience
[Vision Critical] Product Manager - Analysis and Reporting
[Vision Critical] Product Manager - Data Management and Integrations
Owning the product strategy and execution of multiple product lines in a global industry-leading B2B SaaS company. Key outcomes are the launch of an in-product App Center (doubling integrations adoption in 2% of the time), launch of bulk export APIs (improving scale, usability and performance by 15x) and driving the analysis/reporting strategy (high usability targeted at multiple product personas)
TDCK Advisory (merged with Exalto Advisory) - Technology Consultant
Enabled local businesses gain revenue, market share and customer engagement through coaching on product development and technology infrastructure best practices. Results include 50% increase in employee engagement scores, 20% increase in customer promoter NPS and adoption of key product development best practices.
[lululemon] Web Scrum Master
Responsible for continuous improvement of people, process and technology of a team with 20 members who support ~25% of lululemon’s annual revenue. Results include launch of the most successful online landing experience to date, ~20% increase in holiday gift card sales, and 40% increase in team velocity.
[TELUS] IT Project Manager
Owned the end to end delivery of projects under $2M for High Speed Internet Access, Email and TV products by managing delivery activities for up to 20 cross-functional technical and business teams. Results include launch of 2 new internet gateways, increase in successful first pass TV orders from 81% to 85%, and transition of several teams from the Waterfall to Scrum model.
[TELUS] Quick Wins Software Developer
Delivered enhancements to an internal reservation tool with 3,000 daily users and business stakeholders at the director level in an agile environment. Includes the support of 32 internal applications owned by various business stakeholders.
[CGA-Canada] Performance Measurement and Reporting Specialist
Designed, programmed, tested and documented various MS Access database applications using VBA and SQL to monitor essay marker consistency and track temporary workers’ activity during the final exam marking sessions of 1,000+ aspiring CGA candidates. This includes the support of data analysis, verification, extraction and manipulation of students' and markers' performance during the CGA exam marking sessions
[Deloitte Canada] Business Technology Analyst
Supported the data warehouse team on their first major release by tracking defects, supporting knowledge transfer and updating project documentation for design, build and test stages, then developed a proof of concept for a software tool including documenting revised business processes and presenting these results to the client's leadership teams
[Safeway] Software Test Analyst
Conducted regression tests for Safeway’s loyalty projects using various types of software including SSH, Linux shell scripts, SQL, PHP and XML scripting and applied various troubleshooting and manual testing techniques to detect and fix software defects with the development team